Hi! How can we help?

If you would like a refund for the balance on a laundry card, please mail the card to: Attn: Card Services, 1204 W Bethel Rd Suite 160, Coppell, TX 75019. Please be sure to include Full Name, Property Name, Property Address, Mailing Address, Phone, Email, Estimated Amount on Card, and Indicate whether a check, new card, or CSC Pay/CSC Go balance transfer is needed. Please see your management office to ensure your property is eligible for this type of refund.

Click on the link below to check the status of your refund. You will need to enter your case ID number (beginning with C) or phone number to check your refund status.

Typically, it takes 12-15 business days for a refund check to get processed and delivered by USPS or FedEx.

No, the refund checks that are mailed do not expire.

If you are not able to locate a machine ID or it has been removed from the machine, you can still request service with the property address. Follow the link below and click where it says “If you do not have a machine ID click here” next to the machine ID example. Select the property type and search the property address. Once you find the property, select the room and you will see a list of machines located in that room. After submitting the form, you will receive a confirmation email to finalize your service request.

If you need to request service for multiple machines that are located in the same room, you can do that by using the property address. Follow the link below and click where it says “If you do not have a machine ID click here” next to the machine ID example. Once you find your property, select the room and you will see a list of machines located in that room. Add information for one machine and click “add machine” to add multiple machines. If the machines are located in separate laundry rooms, you will need to complete separate requests. After submitting the form, you will receive a confirmation email to finalize your service request.

Click on the link below to check the status of your service request ticket. You will need to enter your case ID number (beginning with C) or phone number to check your service request status.

Typically, our response time is within 1-3 business days. We service all our communities to the best of our abilities, and wait times vary depending on how many requests are in the area at a time.

The machine ID is located on the top right front of the machine, or sometimes on the side. (Ex: 123-CSC)

Push the handle of the door in and hold in that position for a full 30 seconds. The door should release. (only front loaders; top loaders require service)

Shake the side of the coin box to knock down the pyramid the coins had made to allow more coins. If this method works, no service is needed.

If the machine is not dispensing hot water, please reach out to your property management staff for assistance.

If the machine is not dispensing any water, please reach out to your property management staff for assistance.

If the machine is not receiving any power, please reach out to your property management staff to verify the outlet is in working condition

Press and hold the door for 30-45 seconds and check to see if the door opens. If process was unsuccessful, please submit a service request online.

Please reach out to your property management staff for to confirm there are no internet connectivity issues.

Please reach out to your property management staff for to confirm the machine has already been serviced.

In most instances, this occurs when card is removed prematurely. Reinsert your laundry card once more into the machine, and the funds should transfer.